SPA POLICIES            

                       RESERVATIONS/CANCELLATIONS

A credit card and/or deposit may be required to schedule and hold appointments. You will not be charged if you cancel at least 24 hours before your appointment starts.

 If your appointment is not cancelled within this notification period, your appointment is considered confirmed.

 Otherwise, you will be charged 50% of service price for late cancellations and 100% for no shows. This policy also applies to gift card , certificate holders or other offerts .

To secure your appointment, we will request a credit card or gift certificate number, however you can pay for your services on the day of your appointment with cash, check, credit card or gift certificate. .

ARRIVAL

If you are late for an appointment, it may be necessary to reschedule. Your technician will do his/her best to accommodate you. In order to ensure total relaxation and enhance treatment results, we encourage you to arrive 10 minutes prior to your spa service.

CONFIDENTIALITY AND PRIVACY POLICY:

We do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist will remain confidential, as will your health history forms.

Client lists and email lists are confidential. We do not share our client lists with outside companies.

PRICING 

Blue Ivy Spa reserves the right to modify, discontinue, or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. If you have any questions, please ask your Guest Service Representative when you book your appointment. Gratuities Tipping is left to the discretion of our clients. Gift certificates do not include gratuity unless noted otherwise.

METHOD OF PAYMENT 
We accept all major credit cards, debit cards, cash.

 

AGE REQUIREMENT 
The Spa is an adult oriented atmosphere; therefore we are not able to accept appointments for children under the age of 16 years, unless accompanied by a parent.  Children under the age of 18 may need a signed waiver and/or accompaniment by a parent or adult guardian for services. Online bookings cannot be made by or for person under 18 years of age. Please contact the spa for further information.

 

GIFT CERTIFICATES 
A Blue Ivy Spa gift certificate makes a wonderful gift for any special occasion, holiday or cause for celebration. Gift certificates are not refundable, not transferable or redeemable on same day of purchase. Also gift certificates are not redeemable for cash or credit. Please review all terms and conditions.

 

FOR YOUR COMFORT 
We request that you disclose any medical conditions and/or prescription medications as some services may be contraindicated. Please advise our professional staff of any allergies , sensitivities or if you are pregnant.  Blue Ivy Spa is a smoke-free environment.  

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